Choose your pickup, destination and vehicle. Review the estimate before sending your request.
Use the existing reference
When plans change, contact the team with your booking reference and the details you want to amend. Creating a second request without explaining the first can make it unclear whether you need one ride or two. State explicitly whether the new information replaces the earlier itinerary.
List all changes in one message
Give the new pickup date and time, complete addresses, stop order, passengers, bags and requested vehicle. Even a small address change can affect the route. A move from a regular car to a minivan may also need a different availability check and advance-notice arrangement.
Ask for a revised total
The original fare may no longer match an itinerary with added distance, waiting or airport access. Ask staff to confirm the updated amount and any deposit or remaining balance. Do not assume that moving a map pin preserves a previous quotation.
Keep the newest accepted details
Read the response before travelling and retain the revised reference information or invoice provided. Check that both outward and return journeys are addressed if both are affected. The stop and waiting guide helps you describe an amendment involving another collection.
All bookings are subject to availability and staff confirmation. Request this journey with your exact addresses, pickup time, passengers and luggage. Need to travel sooner? Call 01383 333333 to ask the team.
Request your journey or check a route estimate. Staff confirm the vehicle, timing and agreed fare.
Before you travel.
Does editing a request guarantee the new time?
No. The revised time, vehicle and fare need staff acceptance and remain subject to availability.
How much notice does each vehicle need?
4-seater — at least 2 hours ahead; 6-seater — at least 2 hours ahead; 8-seater — at least 4 hours ahead. Every request is subject to availability and confirmation by our team.
Is a deposit taken online?
No initial deposit is required with the current pay-at-pickup option. Arrange payment at the start of the ride with the team. Sending a request does not confirm a vehicle. The 8-seater has no initial deposit.