1. Booking Confirmation
All pre-booked journeys are subject to acceptance and confirmation by Ash Cabs.
A booking shall only be considered confirmed once the customer has received confirmation via SMS, email, WhatsApp, telephone, or through our booking system, detailing the agreed pick-up date, time, and location.
Ash Cabs reserves the right to decline any booking request where availability cannot be guaranteed.
2. Booking Procedure
Customers may make pre-booked reservations through:
- Our website www.ashcabsdunfermline.co.uk
- WhatsApp +447538567488
- Telephone: 01383 333333 or 01383 331515
To help ensure availability, customers are encouraged to book in advance.
Any special requirements, including wheelchair-accessible vehicles, child seats, additional luggage capacity, or other passenger needs, must be specified at the time of booking.
3. Amendments and Cancellations
Customers may cancel or amend a booking by contacting Ash Cabs directly.
Cancellations
- More than 2 hours before the scheduled pick-up time: No charge.
- Within 2 hours of the scheduled pick-up time: A cancellation fee of up to £10 may apply.
- Airport transfers cancelled within 12 hours of the scheduled pick-up time may incur a higher cancellation charge to cover vehicle allocation and scheduling costs.
Amendments
Changes to booking details, including pick-up time, location, destination, or vehicle requirements, are subject to availability and may result in a fare adjustment.
4. No-Show Policy
A booking will be classified as a “No Show” where:
- The passenger fails to attend the agreed pick-up point within 10 minutes of the scheduled collection time; and
- Reasonable attempts to contact the passenger have been unsuccessful.
In such circumstances, the full fare or a reasonable no-show charge may be applied.
5. Waiting Time
For standard pre-booked journeys:
- The first 5 minutes of waiting time after the scheduled pick-up time are provided free of charge.
- Additional waiting time may be charged thereafter at the prevailing waiting rate.
For airport collections:
- Flight arrival times will be monitored where flight details have been provided.
- Complimentary waiting time may be offered at Ash Cabs’ discretion.
- Additional waiting charges may apply for extended delays beyond the complimentary period.
6. Fares and Payment
Journey fares are calculated based on factors including:
- Distance travelled
- Estimated journey duration
- Vehicle type
- Time of travel
- Any additional requirements or charges
Payment may be made:
- Online in advance
- By card where available
- In cash directly to the driver
Additional charges, including parking fees, tolls, waiting time, congestion charges, or airport pick-up fees, may be payable where applicable.
7. Customer Responsibilities
Customers are responsible for:
- Being ready at the agreed pick-up location and time.
- Providing accurate booking information.
- Informing Ash Cabs promptly of any changes.
Passengers are responsible for ensuring all personal belongings are removed from the vehicle at the end of the journey.
Whilst every effort will be made to assist in recovering lost property, Ash Cabs accepts no liability for lost, stolen, or damaged items.
8. Safety and Passenger Conduct
For the safety and comfort of all passengers and drivers:
- Seat belts must be worn where legally required.
- Smoking and vaping are strictly prohibited in all vehicles.
- Food and alcoholic beverages are not permitted unless agreed in advance.
- Passengers must not engage in abusive, threatening, offensive, or disruptive behaviour.
Drivers reserve the right to terminate or refuse a journey where passenger behaviour presents a safety risk or breaches these terms.
9. Delays and Liability
Ash Cabs will use reasonable endeavours to provide services promptly and efficiently.
However, we shall not be liable for delays, missed connections, losses, or additional costs arising from circumstances beyond our reasonable control, including but not limited to:
- Traffic congestion
- Road closures
- Adverse weather conditions
- Vehicle breakdowns
- Accidents
- Public events or emergencies
Nothing in these terms excludes liability where exclusion is prohibited by law.
10. Complaints
Any complaints relating to a booking or journey should be submitted within 24 hours of travel.
Customers may contact us by telephone, email, or through our website, providing full details of the booking to assist with our investigation.
11. Data Protection
Ash Cabs is committed to protecting customer privacy.
Any personal information collected during the booking process will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
Customer information will not be sold or shared with third parties except where required to provide the service, comply with legal obligations, or where consent has been obtained.
12. Acceptance of Terms
By making a booking with Ash Cabs, the customer acknowledges and agrees to be bound by these Terms & Conditions.
Ash Cabs reserves the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be available through our official channels.
Contact Us
Ash Cabs Dunfermline
Telephone: 01383 333333 / 01383 331515
For bookings, enquiries, or assistance, please contact our team who will be happy to help.