Choose your pickup, destination and vehicle. Review the estimate before sending your request.
Identify who is travelling
Tell the team that you are arranging the journey for someone else. Give the passenger’s name and a reachable contact number where appropriate, and explain who should receive updates. Avoid using only your own phone if you will be unavailable when the vehicle collects the passenger.
Send the passenger the accepted plan
Make sure your relative knows the pickup time, exact meeting point, destination and reference. A simple written message can prevent confusion, especially at a station or hotel. Do not tell them a vehicle is confirmed until the team has accepted the booking.
Discuss practical requirements
Mention luggage, a folding aid, a companion or extra time needed at the entrance. Share only what helps staff assess transport; unnecessary health or personal information does not make the request more useful. Do not assume specialist assistance or wheelchair access without an explicit suitability check.
Clarify payment responsibility
Explain whether the passenger will pay or whether you need to discuss another accepted method. A deposit reference or screenshot is not evidence that staff have verified a payment. Check the agreed total and remaining balance with the team, and use the deposit and invoice guide to understand the breakdown.
All bookings are subject to availability and staff confirmation. Request this journey with your exact addresses, pickup time, passengers and luggage. Need to travel sooner? Call 01383 333333 to ask the team.
Request your journey or check a route estimate. Staff confirm the vehicle, timing and agreed fare.
Before you travel.
Can I receive updates while someone else travels?
Ask the team to record the appropriate organiser and travelling contact. Make sure the passenger also has the accepted collection details.
How much notice does each vehicle need?
4-seater — at least 2 hours ahead; 6-seater — at least 2 hours ahead; 8-seater — at least 4 hours ahead. Every request is subject to availability and confirmation by our team.
Is a deposit taken online?
No initial deposit is required with the current pay-at-pickup option. Arrange payment at the start of the ride with the team. Sending a request does not confirm a vehicle. The 8-seater has no initial deposit.